• Move Out Submission Process - Step by Step

  Move Out Submissions At the point that Notice is received for an end of tenancy, the agent will submit the mover information onto the partner portal through their individual logins. This information must contain the full move address, the mover information, whether there are any bills included in the rent, or utilities. Just Move In will not need to send Change of Occupancies for now. If you have the meter serial numbers at this point for the gas, electricity and water or the supplierPopular

• Tenant/Occupant Details - Lead Tenant?

  Who's details do we need living at the property? Include All Occupants Details (over the age of 18). This is important for council tax notifications. It may also be required as bills may be in different tenants names and not just the lead tenant. The lead tenant will receive a text message and email from Just Move In (if the submission has consent for us to contact) after you have completed the submission. This invites them to book in with the Just Move In Move Specialist team to discuss tSome readers

• Cancelling a Move

  The move is cancelled, how do I notify Just Move In? If you click into the move, you will have the option to ADD ADDITIONAL INFO. Click here and you can write a note telling us of the cancellation. This message will go straight to our Utilities Management Team who will action the cancellations within 24 hours.Some readers

• What happens after I add a move onto the portal

  What Happens Now? Once you have submitted your movers details over to us on our partner portal they will receive an Email and SMS from Just Move In, inviting them to make an appointment with our Move Specialist team. Assuming we have consent to contact them, you can let them know we'll be in touch shortly to discuss their move and what we can do for them. If we're waiting on meter readings from you, these need to be submitted within seven days of the move date to be included within our cSome readers

• No Email Address

  I don’t have an email address for my mover, what should I do? Ideally we would like to have the email address for the mover as we contact the mover via Email & SMS to invite them to use our Home Set Up. If you do not have an email, you can enter just the mobile number however ideally we would like to have the email also. For the managed moves we'd like to give the suppliers an email address to ensure bills are sent to the correct place if they are automated. If you are managing the properFew readers

• Forwarding Address

  Why do you want the tenants forwarding address? This is so that tenants can receive the final bills from the property they have left. As they will have already moved out of the property by this stage, we can provide the forwarding address to the various suppliers. We didn’t have a forwarding address for the tenant at the time but now we do, should we give it to you? Yes, it is likely that there are still final bills that will be sent out. You can notify us of the forwarding address vFew readers

• How to amend a move

  You can amend information on any move as long as we have not sent change of occupancy notifcations yet. If we have already notified the suppliers, this option won't be available. The tenancy start/end date has changed You can amend the move date by going into the move in the portal and clicking the pencil next to the move date. This will only be available if we have not send change of occupancy notifications to suppliers yet. I made a mistake with the address You can amend the addFew readers

• Duplicate Submissions

  I’ve submitted a duplicate, what do I do? To delete a submission or manage a duplicate you will need to email agencysupport@justmovein.com to request that they delete the second submission. This is to ensure that we have not contacted any suppliers with their details or actioned any change of occupancies that might be incorrect.Few readers

• Search for a Property

  I can’t find a property, what should I do? You can search using either the address or the name of the mover. If you still can’t find the property you can get in contact with your Customer Success Manager and they will help you locate it.Few readers

• Moves we cannot accept

  Business Lets We are only able to accept residential moves and therefore we cannot manage moves where the details provided are that of a business and not of the occupants. Suppliers will only recognise our change of occupancy notifications whereby we are informing them of a move in or out of the specific occupants. They do not recognise our notifications when they refer to a business who is paying the bills. Deceased Tenant We are unable to process a move out where the tenant hasFew readers

• Move In Submission Process - Step by Step

  Move In Submissions Lettings Moves At the point of referencing being passed, the agent will submit the mover information onto the partner portal through their individual logins. This information must contain the full move address, the mover information, whether there are any bills included in the rent, or utilities. Just Move In will not need to send Change of Occupancies for now. If you have the meter serial numbers at this point for the gas, electricity and water or the supplier inforFew readers