• Smart Meters, Prepay Meters and Coin Meters

  If it is a prepayment / Smart meter - do I have to give you readings? Yes, we still need readings and a meter serial number – this is to ensure that under no circumstances is an estimated bill generated. Smart Meters If you have a tenant that is moving into a property that has a smart meter, please leave a message for us in the additional information box to let us know. By doing this, we will then know not to notify the suppliers of the change of occupancy. The meter is a coin metSome readers

• MSN / MPAN / MPRN

  There’s already info in the MSN / MPAN / MPRN field. What should I do? This data has come from the national gas and electricity databases. If the information in here is incorrect then please contact agencysupport@justmovein.com MSN - Meter Serial Number – usually found on the front of the meter can be a mix of letters and numbers, or just numbers. MPAN - Meter Point Administration Number or Supply Number or S-Number, is a 21-digit reference used in Great Britain to uniquely ideSome readers

• No Meter Information

  I don’t have meter readiings, what do I do? If you don't have access to meter readings we will still send the change of occupancy notifications to suppliers as scheduled. As we will not be including meter readings, the initial bills will be estimated.Few readers

• Change Meter Readings

  I need to change the meter readings / information in the meter section. How do I do this? Once the meter readings have been entered, the only way to amend or update this is to contact the utilities management team. Please email them on agencysupport@justmovein.com with the updated information.Few readers

• Non Domestic Suppliers

  Non Domestic Gas & Electricity Suppliers At Just Move In we only deal with domestic suppliers so we are unable to set up any non domestic gas & electricity suppliers for your clients. Either yourselves/the landlord/the current tenant need to contact the business supplier and advise that the property is in residential use. They will need to see evidence with proof of purchase/proof of tenancy and proof that council tax is being paid on the property. Once we have been notified of that procesFew readers

• Bills Are Included in the Rent

  Bills that are included in rent that tenants are not liable to pay Please let us know if there are bills for this property that should not go into the tenants name. This may include utilities that are charged within the monthly rent such as water or sewerage. By telling us not to notify the supplier, the bills will not change for this utility. Possible bills could include but are not limited to Gas, Water, Heating, Broadband, Sewerage.Few readers

• Suppliers Details

  Do we need to know who the suppliers are at the property and should we let you know? No, we have access to the national databases and can find out this information. However, if the property has a separate heating and aircon or hot water supplier you will need to let us know. (This is sometimes the case in block managed properties). Occasionally we will contact you for more information if we have any issues looking up a supplier. You also have the option to let us know supplier informatioFew readers

• Water Meters

  We cannot access the Water Meter? If we are not provided a meter reading, a bill will be based off estimates. However, some suppliers allow a request for a meter reading . Please inform us if you were unable to take a meter reading. You can do this by clicking 'Add Additional Info' within the move submission. How to find the Water Meter: Water meters may be inside - usually under the kitchen sinkFew readers

• Additional Suppliers e.g Heating, Cooling, Hot Water

  Additional suppliers e.g heating, cooling, hot water Standard suppliers include gas, electricity, water, sewerage and councils. Just Move In can check the supplier for a property by accessing national databases. However some properties have additional suppliers for the heating, cooling and hot water. This is most common in newer block developments. The agency must tell us if there are additional utility suppliers that need to be notified. Otherwise we will not inform the supplier and the biFew readers

• How to add meter readings

  How to add meter Readings To add meter readings against a move, select 'Moves' on the left hand side, and then select the move that you want to add a reading against. Scroll down, and you will find the images for the different suppliers that we are going to be helping with. On the right, you have a little meter reading icon. Click this icon, and here is where you can let us know the meter reading, and the date in which the reading was taken. (https://storage.crisp.chat/users/helpdesk/Few readers