Smart Meters, Prepay Meters and Coin Meters
If it is a prepayment / Smart meter - do I have to give you readings?
Yes, we still need readings and a meter serial number – this is to ensure that under no circumstances is an estimated bill generated.
Smart Meters
If you have a tenant that is moving into a property that has a smart meter, please leave a message for us in the additional information box to let us know. By doing this, we will then know not to notify the suppliers of the change of occupancy.
The meter is a coin meter - what should I do?
During submission toggle on the bills which are coin meters. This will ensure that we do not send COO’s for these.
Sub Meters
Sometimes a landlord will install sub meters in individual flats and calculate the usage for each tenant. Please notify us if this is the case as no change of occupancy notifications will be required to be sent from us. You can write this information in the additional information box within the move on the portal.
Yes, we still need readings and a meter serial number – this is to ensure that under no circumstances is an estimated bill generated.
Smart Meters
If you have a tenant that is moving into a property that has a smart meter, please leave a message for us in the additional information box to let us know. By doing this, we will then know not to notify the suppliers of the change of occupancy.
The meter is a coin meter - what should I do?
During submission toggle on the bills which are coin meters. This will ensure that we do not send COO’s for these.
Sub Meters
Sometimes a landlord will install sub meters in individual flats and calculate the usage for each tenant. Please notify us if this is the case as no change of occupancy notifications will be required to be sent from us. You can write this information in the additional information box within the move on the portal.
Updated on: 20/07/2023
Thank you!