Move Out Submission Process - Step by Step
Move Out Submissions
At the point that Notice is received for an end of tenancy, the agent will submit the mover information onto the partner portal through their individual logins. This information must contain the full move address, the mover information, whether there are any bills included in the rent, or utilities. Just Move In will not need to send Change of Occupancies for now. If you have the meter serial numbers at this point for the gas, electricity and water or the supplier information of hot water and heating (where applicable), submit them now. If not, Just Move In may contact you as this information may be required for the call with the customer. At this point, information regarding the tenant’s forwarding addresses and void periods should also be entered. This information is key to ensure that the void period bills are going to the correct person, for the correct time, to the correct address.
Once the move has been added, Just Move In will send automated comms to each customer. At this point, as it is prior to the move, the agent has no further actions until the move has happened.
Once the move has happened, the agent has seven days to log back into the portal and into the specific move. They then need to add meter readings (and meter details if not already entered) for each utility (Gas, Electricity & water if it is available).
This must be done within seven days of the move happening to ensure the Change of Occupancy notifications are sent with the correct information.
This will then mean that all closing bills will have the correct readings rather than estimated. It also ensures that the void period is opened correctly on behalf of the Landlord.
On the seventh day after the move, Just Move In sends out the Change of Occupancy Notifications via API, email or online form, dependent on the provider and the service.
Within six weeks from the move date, the suppliers will have actioned Just Move In's notifications and you should have received bills. The customer (tenant) will have been informed of this wait time on their phone call with one of our move specialists, they are told that if they haven’t received contact from the supplier(s) after this time then they should contact us immediately for the Move Support Team to investigate.
Regarding Void Period bills
If in the period following on from the move (within the six weeks’ timeframe) the agency receives an incorrect bill, they should immediately scan every page of the bill (front & back) and send it to the agencysupport@justmovein.co email address. The bill needs to be accompanied by an email setting out the issue with clear explanations of what needs to be changed.
This will be looked at within 48 hours by a member of the agency support team. Once they have either resolved the issue or started a resolution then they will contact the agency to inform them of this.
At the point that Notice is received for an end of tenancy, the agent will submit the mover information onto the partner portal through their individual logins. This information must contain the full move address, the mover information, whether there are any bills included in the rent, or utilities. Just Move In will not need to send Change of Occupancies for now. If you have the meter serial numbers at this point for the gas, electricity and water or the supplier information of hot water and heating (where applicable), submit them now. If not, Just Move In may contact you as this information may be required for the call with the customer. At this point, information regarding the tenant’s forwarding addresses and void periods should also be entered. This information is key to ensure that the void period bills are going to the correct person, for the correct time, to the correct address.
Once the move has been added, Just Move In will send automated comms to each customer. At this point, as it is prior to the move, the agent has no further actions until the move has happened.
Once the move has happened, the agent has seven days to log back into the portal and into the specific move. They then need to add meter readings (and meter details if not already entered) for each utility (Gas, Electricity & water if it is available).
This must be done within seven days of the move happening to ensure the Change of Occupancy notifications are sent with the correct information.
This will then mean that all closing bills will have the correct readings rather than estimated. It also ensures that the void period is opened correctly on behalf of the Landlord.
On the seventh day after the move, Just Move In sends out the Change of Occupancy Notifications via API, email or online form, dependent on the provider and the service.
Within six weeks from the move date, the suppliers will have actioned Just Move In's notifications and you should have received bills. The customer (tenant) will have been informed of this wait time on their phone call with one of our move specialists, they are told that if they haven’t received contact from the supplier(s) after this time then they should contact us immediately for the Move Support Team to investigate.
Regarding Void Period bills
If in the period following on from the move (within the six weeks’ timeframe) the agency receives an incorrect bill, they should immediately scan every page of the bill (front & back) and send it to the agencysupport@justmovein.co email address. The bill needs to be accompanied by an email setting out the issue with clear explanations of what needs to be changed.
This will be looked at within 48 hours by a member of the agency support team. Once they have either resolved the issue or started a resolution then they will contact the agency to inform them of this.
Updated on: 16/08/2023
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