Move In Submission Process - Step by Step
Move In Submissions
Lettings Moves
At the point of referencing being passed, the agent will submit the mover information onto the partner portal through their individual logins. This information must contain the full move address, the mover information, whether there are any bills included in the rent, or utilities. Just Move In will not need to send Change of Occupancies for now. If you have the meter serial numbers at this point for the gas, electricity and water or the supplier information of hot water and heating (where applicable), submit them now. If not, Just Move In may contact you as this information may be required for the call with the customer.
Once the move has been added, Just Move In will send automated communications to each customer. At this point, as it is prior to the move, the agent has no further actions until the move has happened.
Please let Just Move In know as soon as possible if a move in is cancelled or if any information needs to be amended.
Once the move has happened, the agent has seven days to log back into the partner portal - and into the specific move - to add meter readings (and meter details if not already entered) for each utility (Gas, Electricity & water, if it is available).
This must be done within seven days of the move happening to ensure the Change of Occupancy notifications are sent with the correct information.
This will then mean that all opening bills will have the correct readings, if this is not done, an estimated bill will be generated.
On the seventh day after the move, Just Move In sends out the Change of Occupancy notifications via API, email or online form, dependent on the provider and the service.
Within six weeks from the move date, the suppliers will have actioned Just Move In's notifications and you should have received bills. The customer (tenant) will have been informed of this wait time on their Home Setup call and are told that if they haven’t received contact from the supplier(s) after this time, then they should contact us immediately for the Move Support Team to investigate.
Sales Moves
Please add sales moves onto our portal at the point of exchange. The day that your mover exchanges, is the best time to add their details onto our portal. This means that we can help with all of the services that we can offer on one phone call with the mover. If we receive sales moves prior to the move date, typically, this means they will need more than one phone call with us as we are unable to set up some services pre exchange.
Lettings Moves
At the point of referencing being passed, the agent will submit the mover information onto the partner portal through their individual logins. This information must contain the full move address, the mover information, whether there are any bills included in the rent, or utilities. Just Move In will not need to send Change of Occupancies for now. If you have the meter serial numbers at this point for the gas, electricity and water or the supplier information of hot water and heating (where applicable), submit them now. If not, Just Move In may contact you as this information may be required for the call with the customer.
Once the move has been added, Just Move In will send automated communications to each customer. At this point, as it is prior to the move, the agent has no further actions until the move has happened.
Please let Just Move In know as soon as possible if a move in is cancelled or if any information needs to be amended.
Once the move has happened, the agent has seven days to log back into the partner portal - and into the specific move - to add meter readings (and meter details if not already entered) for each utility (Gas, Electricity & water, if it is available).
This must be done within seven days of the move happening to ensure the Change of Occupancy notifications are sent with the correct information.
This will then mean that all opening bills will have the correct readings, if this is not done, an estimated bill will be generated.
On the seventh day after the move, Just Move In sends out the Change of Occupancy notifications via API, email or online form, dependent on the provider and the service.
Within six weeks from the move date, the suppliers will have actioned Just Move In's notifications and you should have received bills. The customer (tenant) will have been informed of this wait time on their Home Setup call and are told that if they haven’t received contact from the supplier(s) after this time, then they should contact us immediately for the Move Support Team to investigate.
Sales Moves
Please add sales moves onto our portal at the point of exchange. The day that your mover exchanges, is the best time to add their details onto our portal. This means that we can help with all of the services that we can offer on one phone call with the mover. If we receive sales moves prior to the move date, typically, this means they will need more than one phone call with us as we are unable to set up some services pre exchange.
Updated on: 16/08/2023
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